- if you have ordered online and would like an exchange or refund, you must let us know within 72 hours of receiving the package - via email to email@example.com We will then send you full exchange or return instructions and a Return Authorization number.
- RETURN Packages which are sent COD, or without a Return Authorization number will be denied.
- The item being returned must be unused & undamaged, with all original tags attached and packaging intact. We must be able to resell items which are being returned, so please be careful when receiving items.
- If items are not received in original sellable conditions, they will be returned to your at your expense.
Lore General Store does not assume any shipping costs or duties on exchanges. Any additional shipping charges incurred when shipping out an exchange will be charged to your credit card and shipped according to your preferred shipping method.
We do not offer returns or exchanges on Sale Items, Vintage, Beauty, and Grocery or Pantry Items.
All items are carefully checked prior to shipping to ensure they are in perfect condition, but if you notice any damage please contact us right away and send us photos of the damaged packaging or garment.
Online - International Shipments
Please select your preferred shipping method at checkout, we recommend choosing a shipping option that has tracking. Extra security measures may be required before we ship out your order. Unfortunately we are unable to offer International exchanges or returns at this time, as the shipping and related charges often work out to be more than the cost of the item itself.
Risk of Loss
All items purchased from Lore General Store are made pursuant to a shipment contract.This means the risk of loss and title for such items is passed to you upon our delivery to the carrier, Canada Post, UPS, Purolator,. All packages come with up to $100 insurance and Canada Post,UPS and Purolator does their best to locate any lost shipments, this is a very rare occurrence. For this reason we recommend you select a shipping option that offers tracking.